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Job ID :
58488BR
Location :
South Korea - Seoul
:
Job Description
Field Application Specialist
Based in Seoul, Korea

Position Summary:
Provides scientific expertise and applications support and training to customers on Thermo Fisher Scientific products through a variety of interfaces including in-person, phone and email communications. Partners with sales reps in the field to deliver product line specific pre- and post-sales related customer support activities and solve customer escalations effectively. Acts as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.

Key Responsibilities
Pre-Sales Support
  • Performs product demonstrations at customer or company sites
  • Prepares and presents seminars to wide array of audiences
  • Helps support technical training for Sales Representatives as appropriate.
  • Collaborates with Sales Representatives to develop technical selling strategies.
  • Participates in the field test site determination process.
  • Represents Thermo Fisher Scientific at trade shows and vendor shows to present Thermo Fisher Scientific products and gather information.
  • Accompanies Sales Representatives on sales calls in customers' laboratories to provide technical and applications assistance in response to customer inquiries.
  • Supports conditional sales placements in the field through on-site visits and telephone communication.
  • Generate and record opportunities related to the Thermo Fisher Scientific workflow including Service contracts.
Post-Sales Support
  • Provides troubleshooting support to customers in the field or by phone/email. Resolves and/or escalates customer issues & complaints.
  • Provides start-up applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers.
  • Demonstrates basic operating and troubleshooting procedures for Thermo Fisher Scientific‘s (instruments) workflow.
  • Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members.
  • Plans and delivers user meetings in house or in the field.
  • Provides and continuously update customer contact relevant information. Track, record and document relevant information from all technical enquires from customers.
Other Roles & Responsibilities
  • Reports on activities in the field on a regular basis to Manager and Sales partners through written reports and regular telephone conversations.
  • Reports on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners.
  • Stays current on scientific and industry trends and innovations.
  • Participates in inter-departmental projects.
  • Accountable for managing expenses, scheduling and tracking activities.
  • Participates actively to support Sales and Service meetings as required.
  • May be required to perform other related duties as required and/or assigned.
Minimum Requirements/Qualifications
  • MS or PhD is strongly preferred
  • Experience using CE, qPCR, PCR, NGS.
  • 1+ year of working with Thermo Fisher Scientific instruments a strong advantage.
  • Experience in a clinical, diagnostics and/or regulated market
  • Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly preferred.
  • Is strategic, astute and forward-thinking
  • Is authentic, transparent and leads by example, holding self and others accountable
  • Excellent relationship building skills.
  • Ability to effectively manage priorities across the organization and adjust as needed
  • Good command of English



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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