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Job ID :
59165BR
Location :
Australia - Scoresby
:
Job Description

The Customer Service Administrative Support is responsible for providing service to our internal customers and clients through the placement & monitoring of orders and administrative support. You will need to provide a high level of courteous and efficient service to our customers in order to contribute to business development and growth in sales.



Responsibilities:

  • Process all customer orders & enquiries including online orders efficiently.
  • Manage orders held in our internal processing system due to error such as pricing, contact details, permits etc.
  • Answering customer enquiries including managing those on SFDC case queues.
  • Providing pricing, availability of goods, technical information, and delivery & ETA information.
  • Preparing quotations on request.
  • Proactive outbound calls according to Company marketing campaigns, quotes follow-up &/or as allocated.
  • Forward potential product leads to sales representatives.
  • Prepare Returns Authorizations and credits for processing and ensure that they are within Company guidelines
  • Communicate effectively with customers and employees.
  • Comply with the company’s quality systems ISO 9000 and operating procedures.
  • Maintain a professional and positive attitude whilst being committed to the company values of integrity, intensity, innovation, involvement.

Minimum Requirements/Qualifications:
  • Customer service and administration skills– essential.
  • Tertiary qualifications in Science or related degree - preferred/highly desirable.
  • The ability to work autonomously as well as within a team environment.
  • Excellent written and verbal skill with the ability to communicate at all levels internally and with customers
  • A strong background in customer service or sales support with a focus to exceed internal & external customer expectation.
  • Very strong attention to detail and data accuracy.
  • The ability to prioritize workload and manage time effectively to meet agreed deadlines.
  • Confidence to hold people accountable, and to challenge when details may be missing.
  • High level of interpersonal and communication skills.
  • Professional telephone manner.
  • Be able to work effectively (and in good humor) in a high paced environment ensuring all tasks are performed to completion and on time.
  • Ability to apply numeric and literacy skills to tasks.
  • Intermediate level competence in computer skills; specifically the Microsoft Office suite applications – Excel, Word and Outlook.



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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